Shipping policy
Shipping Policy – Iris 3D Prints
At Iris 3D Prints, every item is produced to order in our studio in Karimnagar. We take great care in preparing and packaging each product before shipment. Below you will find clear and accurate information about processing times, shipping methods, and delivery estimates.
Processing Time
All items are made to order.
Our standard processing time is 1–3 business days before shipment.
During peak seasons or high-volume periods, processing times may extend slightly.
If we expect a significant delay, we will notify you by email.
Shipping Rates & Delivery Times
Shipping rates are calculated automatically at checkout based on destination and selected shipping method.
Shipping times refer to carrier transit time only and do not include processing time.
Tracking Information
Once your order ships, you will receive an email with a tracking number.
Please allow up to 24 hours for tracking information to update.
Ensure your email address is entered correctly at checkout.
Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address.
If an order is returned due to an incorrect or incomplete address:
- reshipping fees will apply
- original shipping costs are non-refundable
If you need to update your address, please contact us immediately at iris3dprints@gmail.com.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the carrier, Iris 3D Prints is not responsible for:
- delays caused by the carrier
- packages marked as “delivered” but not received
- theft after delivery
If your package is marked as delivered but cannot be located, please:
- check your mailbox
- ask neighbors or building management
- allow up to 24 hours (some carriers scan deliveries early)
- contact your local post office or carrier
We will assist you with next steps or claims when applicable.
Damaged Deliveries
If your item arrives damaged, please contact us within 48 hours of delivery and include:
- your order number
- clear photos of the item
- photos of the packaging
We will review the case and offer a repair, replacement, or refund in accordance with our Return & Refund Policy.
Contact
If you have questions about shipping, please contact us at:
Email: iris3dprints@gmail.com
We respond within 1 business day.