Terms of service
Terms of Service – Iris 3D Prints
Welcome to Iris 3D Prints! Before using our website and making any purchases, please carefully read our Terms of Service. By using our website and services, you agree to the terms outlined in this document.
1. Acceptance of Terms
By using this website, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree with any of the terms, please do not use our website.
2. Description of Services
Iris 3D Prints provides the production and sale of decorative home items, including planters, vases, pots, and other decor elements.
Items are produced individually in our studio. Product availability, variations, and options are described on each product page.
3. Orders and Payments
By placing an order, you agree to provide accurate and complete information and to pay all applicable charges.
We accept payments through secure online payment systems and other available methods.
Orders are processed once payment is successfully confirmed.
4. Order Cancellation
Orders may be canceled within 3 hours of purchase.
After this period, order processing begins and cancellations or modifications may no longer be possible.
If you need to request a cancellation, please contact us as soon as possible so we can review your request before the cancellation window expires.
5. Returns & Refunds
Returns or replacements are accepted only in cases where an item arrives damaged, defective, or significantly different from the product description.
We do not accept returns or exchanges based on personal preference, color appearance, minor color variations, or change of mind.
Any issues must be reported within 48 hours of delivery and must include clear photos of the item and packaging.
Approved refunds are issued within 5–10 business days after inspection.
Full details are available in our Return & Refund Policy.
6. Intellectual Property
All original product designs, branding materials, images, written content, and digital assets created by Iris 3D Prints are protected by copyright and may not be copied, reproduced, modified, or distributed without prior written permission.
Some items may incorporate licensed 3D models or design elements sourced from third-party creators or platforms that explicitly allow commercial use.
Iris 3D Prints respects and complies with all applicable licenses and does not claim ownership of third-party intellectual property.
You may not copy, distribute, resell, or commercially reproduce any original or licensed designs offered in our shop, including digital files, 3D models, or physical products.
7. Production & Shipping
Each item is made to order. Our standard processing time is 1–3 business days before shipment.
Shipping time depends on the method selected at checkout (Economy, Standard, or Express).
For full details, please see our Shipping Policy.
Delivery times are estimates and may vary due to carrier operations or customs processing.
Once an order is handed to the carrier, transit delays, customs processing, or delivery issues are the responsibility of the carrier.
Customers are responsible for providing an accurate shipping address at checkout.
Full details are available in our Shipping Policy.
8. Limitation of Liability
Iris 3D Prints is not liable for:
- delays caused by shipping carriers
- loss or theft after delivery
- damage caused by improper handling or misuse
- incorrect addresses provided by the customer
- customs delays or import issues
- third-party platform or payment provider outages
Our total liability is limited to the purchase price of the item.
9. Changes to Terms
Iris 3D Prints reserves the right to update these Terms of Service at any time. Any changes take effect immediately upon posting on the website.
10. Contact Information
If you have questions about these Terms of Service, please contact us:
Email: iris3dprints@gmail.com
We typically respond within 1 business day.