Privacy Policy

Last updated: 26 October 2026

Iris 3D Prints (“Iris 3D Prints“, “we”, “us” or “our”) sells 3D printed products, including ready-made items and custom prints made to order, through our website https://iris3dprints.com/ . We respect your privacy and are committed to handling your personal information.

By using the Website, placing an order or contacting us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Information we collect

We collect only what we need to run the store and fulfil your orders.

Category	Examples
Identity and contact details	Name, email address, phone number
Delivery and billing details	Shipping address, PIN code, billing address, GST number (if you provide one)
Order information	Products ordered, colours, materials, sizes, custom instructions, order and payment status
Design files you upload	STL, OBJ, STEP or image files, sketches and reference photos for custom prints
Payment information	Payment is handled by our payment partner. We receive a confirmation and transaction reference, but we do not store your full card, UPI PIN or net banking credentials.
Technical information	IP address, browser type, device type, pages visited, approximate location and cookie data
Communications	Messages, emails, WhatsApp chats, reviews and feedback you send us

You may also give us information when you create an account, subscribe to updates, enter a contest or request a quote.

2. How we use your information

To process, print, pack, ship and deliver your orders, and to handle returns, replacements and refunds.
To review and quote custom print requests and check that your files are printable.
To confirm payments and prevent fraud or misuse.
To send order updates, invoices and delivery tracking details.
To answer your questions and provide customer support.
To improve the Website, our products and your shopping experience.
To send offers, news or new product announcements, only if you have agreed to receive them. You can opt out at any time.
To meet legal, tax and accounting obligations, and to enforce our terms.

We process your personal data on the basis of your consent, to perform our contract with you (your order).

3. Custom design files

Files you upload for custom printing remain yours. We use them only to prepare a quote, print your order and handle any related support. We do not sell, publish, display, or reuse your designs for other customers or for marketing without your written permission.

Please upload only designs you own or have the right to use. We may decline to print items that infringe someone else’s rights or that are illegal or unsafe (for example, weapons or their parts). Uploaded files are deleted from our systems after the period set out in section 6, unless you ask us to keep them for reorders.

4. Who we share it with

We do not sell your personal information. We share it only with trusted service providers who help us operate, and only to the extent needed:

Payment gateway: [e.g. Razorpay / PayU / Cashfree / PhonePe], to process your payment securely.
Courier and logistics partners: [e.g. Delhivery / India Post / Shiprocket], who receive your name, address and phone number to deliver your parcel.
Website hosting and e-commerce platform: [e.g. WooCommerce / MilesWeb].
Analytics and email tools: [e.g. Google Analytics / Mailchimp], to understand site usage and send messages you have opted into.
Business transfer: if Iris 3D Prints is sold or merged, your information may transfer to the new owner, who must honour this policy.

5. Cookies and tracking

Cookies are small files stored on your device. We use them to keep your cart, remember your preferences, keep you signed in, and understand how visitors use the Website.

Essential cookies make the cart and checkout work.
Analytics cookies help us see which pages are popular so we can improve them.
Marketing cookies (if used) help show relevant ads or offers.

You can block or delete cookies in your browser settings, though parts of the Website may not work properly without essential cookies.

6. How long we keep your data

Order and invoice records: kept for the period required by Indian tax and accounting laws (generally up to 8 years).
Custom design files: deleted [e.g. 90 days] after your order is completed, unless you ask us to keep them.
Account details: kept while your account is active and deleted after you ask us to close it, subject to legal record-keeping needs.
Marketing contacts: kept until you unsubscribe.
Support messages: kept for as long as needed to resolve your query and handle follow-ups.

7. Security

We use reasonable technical and organisational measures to protect your data, including encrypted (HTTPS) connections, access controls, and working with payment partners that follow recognised security standards. No online system is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential.

8. Your rights and choices

You can:

Ask for a summary of the personal data we hold about you and how we use it.
Ask us to correct or update inaccurate or incomplete data.
Ask us to erase your data, where we no longer need it for a lawful purpose.
Withdraw your consent at any time (this does not affect processing done before withdrawal).
Opt out of marketing emails or messages using the unsubscribe link or by contacting us.
Nominate another person to exercise your rights if you die or become unable to do so.
Make a complaint if you are unhappy with how we handle your data (see section 12).

To use any of these rights, write to us using the details below. We may need to verify your identity first and will respond within a reasonable time.

9. Children

Our Website is not intended for children under 18. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or guardian. If you believe a child has given us data, please contact us and we will delete it.

10. Third-party links

The Website may link to other sites, such as social media pages or payment pages. We are not responsible for their privacy practices, so please read their policies before sharing information.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the “Last updated” date at the top. If we make significant changes, we will let you know by a notice on the Website or by email.

12. Contact and grievances

For questions, requests or complaints about your privacy, please contact us:

Business name: Iris 3D Prints
Email: iris3dprints@gmail.com

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.