Shipping Policy

Last updated: October 26, 2026

Thank you for shopping with Iris 3D Prints. This policy explains how we process, ship and deliver your orders. By placing an order on our website, you agree to the terms below.

1. Order Processing Time

Every item at Iris 3D Prints is made to order, so processing takes a little longer than with ready-stock products.

Ready-stock items: dispatched within 1–2 business days of payment confirmation.
Made-to-order standard prints: 3–7 business days to print, finish and pack.
Custom designs, large prints or bulk orders: 7–14 business days, depending on size, material and quantity. We will confirm the timeline with you before starting.

Processing time starts once payment is confirmed (and, for custom orders, once the design is approved).

2. Shipping Methods and Delivery Time

We ship across India through trusted courier partners such as [courier partner names, e.g., Delhivery, India Post, DTDC, Blue Dart].

Metro cities: 3–5 business days
Other cities and towns: 5–7 business days
Remote or rural locations: 7–10 business days

These are estimates counted after dispatch. Delays caused by weather, strikes, festivals or courier issues are beyond our control.

[We currently ship within India only. International shipping is not available at this time.]

3. Shipping Charges

Shipping charges are calculated at checkout based on the weight, size and delivery location of your order.
[Free shipping on orders above ₹500.]
[Flat rate shipping of ₹50 on orders below ₹500.]

4. Order Tracking

Once your order is dispatched, we will email or message you a tracking number and a tracking link. Please allow up to 24 hours after dispatch for tracking details to update on the courier’s website. If you have not received tracking details within [3] days of placing your order, contact us.

5. Shipping Address

Please make sure your name, address, PIN code and phone number are correct at checkout. We are not responsible for delays, lost parcels or extra charges caused by an incorrect or incomplete address. If a parcel is returned to us because of a wrong address or because it was not collected, re-shipping charges will be payable by the customer.

6. Packaging

3D printed items can be delicate, so we pack them with protective materials such as bubble wrap and sturdy boxes to reduce the risk of damage in transit.

7. Damaged, Defective or Missing Items

Please record an unboxing video when opening your parcel, as this helps us resolve claims quickly. If your order arrives damaged, defective or incorrect, contact us within [48 hours / 3 days] of delivery at https://iris3dprints.com/ or +91 8985988615 with:

Your order number
Clear photos or the unboxing video showing the damage or issue

After verification, we will arrange a replacement or refund as per our Refund and Return Policy. Claims raised after this period may not be accepted.

8. Lost Parcels

If your parcel shows as delivered but you have not received it, or if it appears lost in transit, please contact us within [7] days of the expected delivery date. We will work with the courier to investigate and resolve the matter.

9. Colour and Finish Variations

Because each print is produced individually, slight variations in colour, texture and layer lines may occur between the product photos and the final item. This is normal for 3D printing and does not count as a defect.

10. Contact Us

If you have any questions about shipping or your order, please reach out:

Iris 3D Prints
Email: iris3dprints@gmail.com
Phone / WhatsApp: +91 8985988615